Frequently Asked Questions
Shipping
Upon completion of your coin, we ensure its safe delivery to you.
Your personalised shipping quote will be provided concurrently with the production deposit.
The shipping cost will be determined by your individual preferences, desired speed of delivery, and the destination country, potentially subject to import taxes at customs.
Rest assured, we will keep you informed and guide you through the entire process.
Returns
Personalised or bespoke orders cannot be refunded or returned, unless received damaged or faulty.
Please note that each order is tailored to your unique preferences, ensuring a completely bespoke creation.
A price quotation will be provided based on your final selections.
We reserve the right to decline a commission if we are unable to verify the personal information provided.
Rest assured, your personal data is collected solely for internal use to process and fulfil your order efficiently.
Storage and care
To ensure your valuable Gold Coin Jewellery maintains its allure over time, please take note of the following care tips:
┃ Storage Precautions ┃
For optimal preservation, store your Gold Coin Jewellery separately from other metal pieces to avoid scratches.
┃Chemical Exposure ┃
Shield your jewellery from harsh chemicals, including perfumes and cleaning agents, as they can tarnish the gold finish.
┃Cleaning and Storage ┃
Regularly clean your Gold Coin Jewellery with a soft cloth and store it in a cool, dry place away from direct sunlight to maintain its shine and longevity.